Shipping and deliveries

PRODUCT INFORMATION

For each product, images and description containing relevant details are provided.

To obtain further information regarding the product and its wearability, the customer can write an email to customerservice@quadragroup.it .

ORDER PROCESSING

quadrashop.it reserves the right to refuse an order if Global Collect does not receive approval from the customer's bank. Once an order for available products has been placed, no changes can be made to that order. Orders placed separately will be shipped separately. quadrashop.it reserves the right to delay a shipment if the order cannot be shipped for reasons beyond quadrashop.it's control. Please note that during promotions and sales there may be delays in shipping. quadrashop.it reserves the right to refuse to process an order and/or service at any time.

PRE-ORDERS

By pre-order we mean orders for those items visible online that are not yet available in our warehouses and whose delivery date is expected in the following months.

The expected delivery date is indicated and confirmed by the suppliers of quadrashop.it.

quadrashop.it is not responsible for delays, cancellations or changes in pre-order products or for any changes during production.

Orders with pre-order items, placed by credit card, are invoiced the day following receipt of the order, or the first available working day.

For pre-order product orders made by bank transfer, payment must be issued within 48 working hours of receiving the order. The invoice is issued on the day the amount is visible in our current account

The country of the shipping address entered for pre-orders cannot be subsequently changed.

ORDER STATUS

By accessing the reserved area, in the Orders section, and clicking on each order, it is possible to view the assigned waybill number. Please enter this number directly on the BRT website to monitor the progress of your order.

PROMO CODES

Customers who have received a PROMO CODE via newsletter, via social networks or on compliant promotional websites can enter the code when purchasing an order or at checkout. Each code has a validity start and end date which limits its use and cannot be extended.

Shipping and delivery

SHIPPING METHODS

quadrashop.it ships worldwide via BRT EXPRESS. In accordance with international trade laws in force, the goods shipped are accompanied by an official invoice stating the total value of the goods purchased in the same currency as the original purchase. Furthermore, the value of each single item purchased is indicated on the invoice.

1. Goods Available

Orders for available goods, subject to confirmation of the availability of the items and verification of the bank transaction, are shipped the working day following receipt of the order.

The amount of transactions made by credit card is charged at the time the order is processed.

In the case of orders placed by bank transfer, the shipment is entrusted to the courier when the payment is confirmed and deposited on the quadrashop.it current account.

Customers are informed that there may be delays in shipments during promotions and sales.

2.Pre-Order Merchandise

Orders with pre-order items are shipped when the goods are available in the warehouse.

Orders with pre-order items, placed by credit card, are invoiced the day following receipt of the order, or the first available working day, although the shipment of the same is processed later.

For pre-order product orders made by bank transfer, payment must be issued within 48 hours of receiving the order.

The availability date indicated online reflects the delivery window indicated by the suppliers.

quadrashop.it is not responsible for delays, cancellations or changes in pre-order products or for any changes during production.

In the event of non-delivery of an item purchased in pre-order, the customer will be promptly informed and reimbursed.

For orders with both available goods and pre-order goods, the customer will receive the order in two phases:

- the available goods will be shipped within two weeks of receiving the order.

- pre-order goods will be shipped as soon as available in stock.

Please note that it is illegal to declare lower values on the invoice than the amount actually paid by the customer or to declare goods as GIFTS, therefore requests from customers relating to these activities will not be accepted.

DELIVERY TIME

quadrashop.it processes in Italy, from Monday to Friday. Orders are processed the day following the order date, or the first available working day. Orders placed from Friday to Sunday will be processed the following Monday.

quadrashop.it ships worldwide via BRT EXPRESS. quadrashop.it cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of quadrashop.it.

Delivery for shipments destined for Italy is expected within 1-2 working days.

Delivery for shipments destined for the European Union is expected within 3-5 working days.

Delivery for shipments to all countries outside the European Union is expected within 4-7 working days.

SHIPPING FEES

The shipping costs for each geographical area are shown below.

Please note that in the event that, for any reason, a package is not collected by the customer, the shipping costs and any customs duties related to the automatic return of BRT to the sender quadrashop.it are deducted/withheld from the refund due .

ITALY:

SHIPPING/RETURN COSTS: €10.

EUROPEAN COUNTRIES:

SHIPPING/RETURN COSTS: €40.

Countries included: European Union member countries Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

REST OF THE WORLD:

SHIPPING / RETURN COSTS: € 80. Shipping is free for orders over € 2000

Customers are informed that any customs duties and import taxes are the responsibility of the customer. The relative amount is to be paid to the courier according to the methods that will be indicated by the courier himself.

SHIPPING TRACEABILITY

When the order is entrusted to the courier, customers receive a notification e-mail from BRT which provides the waybill number (AWB) relating to the order.

To monitor the progress of the shipment, customers can visit the website http://www.brt.it and enter the AWB number indicated in the e-mail in the appropriate "Track your Shipments" area.

SHIPPING INSURANCE

Quadrashop.it shipments are insured against theft and accidental damage at no additional cost to the customer. Once the shipment reaches its destination, the goods are no longer covered by the insurance.

PACKAGE DELIVERY

Upon delivery of the goods, customers are requested to inspect the package carefully before signing to confirm receipt of the same. Quadrashop.it parcels are carefully sealed with quadrashop.it adhesive tape.

If the customer receives a box that has been opened by the Customs or by the Courier for authorized external inspections, the package must be closed with a guarantee or control seal by the institution.

If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the receipt of the package with reserve or to refuse delivery of the same. In the event that there is evidence of tampering with the package, the customer is required to open a complaint file with the local BRT office and promptly contact quadrashop.it at the e-mail address customerservice@quadragroup.it .

In the event of a tampered package, if the customer does not sign the receipt with reserve, the delivery is considered automatically accepted and consequently any complaints will not be accepted.

DELIVERY FAILURE

All customers, by placing an order, establish a commercial relationship with quadrashop.it and undertake to accept delivery of the package relating to their order. If a package is not delivered to the customer's address for reasons attributable to his lack of cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender quadrashop.it in Italy at the expense of the customer. The costs charged to the customer include shipping costs and any customs duties.; q These charges will be deducted from the refund due.

SHIPPING OF PERFUMES

Perfumes fall into the category of "dangerous goods" and, as such, are subject to the IATA regulations for air transport. For these reasons, the perfumes are shipped with special packaging and markings; and cannot exceed 150 ml.

In case of order with other items, the perfumes are shipped separately from the package with official quadrashop.it packaging. Furthermore, it is not possible to send perfumes with the quadrashop.it gift box; in this case the cost of the quadrashop.it gift box will NOT be refunded.

According to IATA regulations, it is not allowed to ship such dangerous goods worldwide.

Please check the list of countries where it is possible to ship:

AFGHANISTAN

AUSTRIA

BAHRAIN

BELGIUM

BULGARIA

CZECH REPUBLIC

DENMARK (GREENLAND EXCLUDED)

ESTONIA

FINLAND

FRANCE