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GENERAL CONDITIONS OF SALE
The offer and the sale of products made on the website www.quadragroup.it are governed by these General Conditions of Sale. Before submitting your Purchase Order, you must read carefully these general sales conditions. Forwarding of the Order of Purchase implies full knowledge and express acceptance of both the above General Sales Conditions and what is stated in the Order Form. After completing the on-line purchase procedure, the Customer is required to print and retain these General Sales Conditions and the relevant Order Form, which have already been viewed and accepted.
1.1 These General Conditions of Sale concern the sale of products made online by e-commerce on www.quadragroup.com. 1.2 Products sold on the site may only be purchased and delivered in the countries indicated in the Order Form. Any orders for shipments outside these countries will automatically be rejected during the order processing process.
2.1 The products are sold directly by Quadra Group Srl with Head Office in Via Argiro 76 70121 BARI (BA), / P.IVA 05367340725 (hereinafter referred to as "QUADRA GROUP" or "Seller").
For any inquiries, contact quadragroup.com:
By mail to the following address: firstname.lastname@example.org
By phone: 0883484088
Via mail to the following address: QUADRA GROUP SRLVia Nicola De Roggiero, 150/15276125 - Trani (BT) - Italy
2.2 Products are sold to the Customer identified by the data entered upon the compilation and delivery of the Order Form in electronic format with the simultaneous acceptance of these General Sales Conditions.
2.3 Product offers on the www.quadragroup.it site are for customers of only one year. If you are under the age of 18 to be able to buy on www.quadragroup.com you must first have the consent of one of your parents or a legal guardian. Remember: this is always the case, not only for our site, but for all sites that visit the Internet: when browsing the Internet you see or you are asked for information you do not understand or are not clear, always ask for help from your parents. By making an Order through this website, you ensure that you are older than age 18 and have the legal capacity to enter into binding contracts.
2.4 The Customer is prohibited from entering false, and / or invented, and / or imaginative names, in the online order procedure and in further communications. The Seller reserves the right to prosecute any violation and abuse, in the interest of and for the protection of consumers all.
2.5 By accepting these Terms of Sale, the Customer also exempts the Seller from any liability arising from the issue of incorrect tax documents due to data errors provided at the time of placing the Order online as the Customer is the sole responsible Of their correct insertion.
3. The sale by means of electronic commerce service
3.1 An online sale contract shall mean the distance contract for the sale of movable property (hereinafter Products) concluded between the Customer and QUADRA GROUP Srl as Seller in the framework of an electronic commerce service From the Seller, for that purpose, uses the Internet-based communication technology.
3.2 In order to conclude the purchase contract for one or more Products, the Customer must complete the Order Form in electronic format (from now on Order) and send it to the Seller via the Internet in accordance with the relevant instructions.
3.3 The Order contains:
A referral to these General Sales Conditions;
Information and images of each Product and its price;
The means of payment you can use;
The delivery methods of the Products purchased and the related shipping and delivery costs;
One referring to the conditions for exercising your right of withdrawal;
How and when to return products purchased.
3.4 Despite the fact that www.quadragroup.it constantly takes measures to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including the adoption of any technological solution possible to minimize inaccuracies, there are always a number of possible variations due to The technical characteristics and color-coding features provided by the computer you are using. As a result, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to such technical reasons, since such representations are merely illustrative.
3.5 Before terminating the contract, the Customer will be required to confirm the reading of the General Sales Conditions including the Information on the Right of Withdrawal and the Processing of Personal Data.
3.6 The contract is concluded when the Seller receives the Order Form sent by the Customer via the Internet, after verifying the correctness of the order data.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract has been concluded, the Seller will take charge of the Order for its evasion.
4. Evasion of the Order
4.1 With the order through the Internet, Customer accepts unconditionally and undertakes to observe, in relations with the Seller, these General Sales Conditions.
4.2 Upon completion of the contract, the Seller shall send to the Customer, by electronic mail, a Confirmation of the Order containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 Prior to sending the Confirmation of the Order, the seller may ask the Customer for further information regarding the Order sent through the Internet, before sending the Order Confirmation.
4.4 The Seller may not process any purchase orders that do not provide sufficient solvency guarantees or that are incomplete or incorrect or if the products are unavailable. In these cases, we will inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed the Order specifying its reasons. In such a case, the sum previously committed to the Customer's payment method will be disengaged.
4.5 If the products presented on the website are no longer available or sold after the Order has been sent, the Seller shall notify you in a timely manner and in any case within thirty (30) business days from the day following that of the Order In which the Customer will have sent the Order to the Seller, the possible unavailability of the Ordered Products. In such a case, the sum previously committed to the Customer's payment method will be disengaged.
4.6 Each sale made by Seller through the online sales service may cover one or more products, without any quantity limit for each item.
4.7 quadragroup.com reserves the right to refuse orders from a Customer with a legal dispute concerning a previous Order. This applies equally to all cases where quadragroup.com considers the Client unsuitable, including, as an example, the case of previous violations of contract terms for online purchase on the Site or for any other legitimate reason, especially if The Customer has been involved in fraudulent activity of any kind.
5. Sales Prices
5.1 Unless otherwise indicated, all prices of Products and shipping and delivery costs indicated on the Website and in the Order are to be deemed to be VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time of the Order's transmission through the Internet. Product prices and shipping and delivery costs may vary without prior notice. Make sure you have the final sale price before submitting the relevant Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the Website and in the Order, unless otherwise specified, shall be deemed not to include any costs related to customs duties and taxes where the shipment takes place in non-EU countries Or in countries where the current legislation provides for import charges.
5.3 These costs are then borne by the Customer and must be paid directly at the time of delivery of the Products, as specified in the Order Confirmation.
6. Payment Methods
The payment of the price of the Products and their shipping and delivery costs can be made in the order form on the site www.quadragroup.it and summarized below.
6.1 Bonifico bancario
6.1.1 For online orders on our site we accept advance bank transfers. Payment must be made no later than 5 working days following the order confirmation, otherwise the contract will be automatically terminated and ineffective and the Client will receive a cancellation order mail from the Order. The products will be shipped only after quadragroup.it will see the credit on your current account.
6.1.2 The reason for the transfer shall indicate the following:
Name and surname of the person who executed the Order
Date of the Order
6.2 Credit cards and prepaid cards.
6.2.1 For online orders on our site we accept both credit card payments and prepaid cards (for example, PostePay) through the paypal platform, without any additional charges on the cost of the product and shipping. It is understood that the Customer will be required to hold a valid credit card at the time of the Order of Products purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of such conditions, it will not be possible to proceed with the Order.
6.2.2 At the time of online purchase, at the same time as the Confirmation of the Order, the reference banking institution will only pay the amount of the Order from the current credit card availability of the Client. The amount will actually be charged to your credit card only when you shipped your purchased products.
6.2.3 If, after receiving the Order Package, for any reason the Customer intends to use the Right of Withdrawal, as a result of the payment of the Products purchased online, the Seller shall assign to the Banking Institute the accreditation of the Bank, Amount to be reimbursed directly to the Customer's credit card.
6.3.1 If the customer has a Paypal account, quadragroup.it will be able to make payments by using direct email and password with which the customer has registered at www.paypal.com.
6.4 At no time during the purchase procedure, quadragroup.it is able to know the credit card information of the Customer (eg credit card number or expiry date), transmitted via encrypted protocol-protected connection Directly to the site of the party that manages the electronic payment (bank or Paypal). No Seller's store archives will retain this data. Under no circumstances may the Seller be held liable for any fraudulent and unlawful use of credit cards and prepaid by third parties.
7. Shipments and delivery of products
7.1 Each shipment contains:
I / the products / or ordered;
The relevant transport document / accompanying invoice;
Any accompanying documentation required by the country of dispatch
Eventual information and marketing material.
7.2 Delivery of Products Purchased
7.3.1 The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Client on the Order with insured shipping.
7.3.2 At the time of receipt of the goods at their domicile, we ask the Customer to check the integrity of the packages at the time of delivery by the courier. In the event of anomalies, the Customer shall promptly disclose and annotate the same from the courier and reject the delivery. Otherwise, the customer's ability to claim the rights in question will be declined.
7.4 All articles are taken photographically to maintain proof of integrity before shipment. Visible by registered users in the email of shipment.
8. Right of withdrawal
8.1 Only if the Customer entering into the Contract is a Consumer (meaning any natural person acting on the Site for purposes other than the business or business activity that is not in the business), will have the right to withdraw from the contract concluded with the Seller without No penalty and without specifying the reason within ten (10) days, starting from the day and time of receipt of the products purchased on the website.
8.2 The return is required and authorized, the customer must send a request to email@example.com. The customer must specify in the e-mail the codes of the items he wishes to return and the type of refund he wishes: buyer's purchase, or refund. Quadragroup.it will send an email confirmation that will contain the return authorization (R.A.N.).
8.3 The return of the items must be made by any courier, following the instructions received at the time of the resell request. The document must be completed as indicated in the authorization email received from the department Returns quadragroup.it.
8.4 The right of withdrawal is subject to the following conditions:
Returned Products must be returned in their entirety and not on parts or components thereof, even in the case of kits;
Products returned should not have been used, worn, washed or damaged;
Returned Products must be returned in their original packaging;
Returned Products must be sent to the Seller in one shipment. The Seller reserves the right not to accept Products of the same Order rendered and dispatched at different times;
Returned Products must be delivered to the courier within fifteen (15) working days from the date you received the products;
8.5 If the right of withdrawal is exercised in accordance with the above conditions (paragraph 8.4), Customer may request reimbursement or a Purchase Buyer for the return value. In case of reimbursement, the Seller is required to do so no later than 30 days after receipt by the Seller of the returned products. Normally, the re-accrued by quadragroup.it of the amount initially withdrawn happens very quickly, but the times on which the re-accreditation will actually be visible on your current account will depend on the bank of the customer. If the Customer chooses the Purchase Buyer, he must use it within 6 months of the issue. The Purchase Buyer is not cumulative and must be used entirely in an Equal or Top Value Order.
8.6 In the case of Customer's expenses, in addition to the initial shipment of the Order of the purchased products, the costs of the return shipping shall be added.
8.7 quadragroup.com also undertakes to support the initial shipping costs of the Products exclusively in the event of damage to the goods due to the transport or errors in the shipment by the Seller itself. Only in these cases Seller will also refund the amount that the Customer has paid for shipping expenses.
8.8 In the case of the exercise of the right of withdrawal without respecting the above methods (eg over 10 days provided by law, or without filling out the Online Returns form), the Seller will return the Products purchased Also charging for additional shipping charges.
8.9 The Right of Cancellation can not be applied in the case of custom products at the Client's explicit request at the time of the Order's entry.
8.10 The Right of withdrawal can not be applied in the case of "Sale" products, except for specific cases of change of size while stocks last.
9. Non-compliant product warranty
9.1 The Seller is liable for any defect in the products offered on the site, including non-compliance of the items with the ordered products, in accordance with Italian law.
9.2 If the Customer has entered into a contract as a Consumer (meaning any natural person acting on the Site for purposes other than the business or professional activity that has been carried out), this warranty is valid on condition that both conditions are met Below:
(A) the defect occurs within 24 months of the date of delivery of the products;
B) the Customer has a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the defendant;
C) be properly requested at customerservice @ quadragroup.it
9.3 In particular, in the event of non-compliance, the Customer who has entered into the Contract as a Consumer shall be entitled to obtain the repair of the products' compliance without charge, repair or replacement, or to obtain an appropriate price reduction or Termination of the contract in respect of the disputed goods and the consequent repayment of the price.
9.4 All refund costs for defective products will be borne by Seller.
For any information request, you can contact:
By mail to the following address: customerservice @ quadragroup.it
By phone: 0883484088
Via mail to the following address: info @ quadragroup.it QUADRA GROUP SRL Via Nicola De Roggiero, 150/15276125 - Trani (BT) - Italy
11. Communications to the Customer
Customer acknowledges and accepts and agrees that all communications, notifications, testimonials, information, reports and any documentation on the transactions made regarding the purchase of the Products will be sent to the e-mail address indicated at Recording time, with the possibility of downloading information on a durable medium in the manner and within the limits provided by the Site.
12. Applicable Law, Settlement of Disputes and Jurisdiction
These General Conditions of Sale are governed by Italian law and will be interpreted accordingly, subject to any other prevailing imperative of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Terms and Conditions of Sale are subject only to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian court. In particular, if the Customer qualifies as a Consumer, any dispute shall be settled by the court of the place of domicile or residence of the same in accordance with the applicable law or, at the choice of the consumer in the case of action taken by the consumer himself, by the Court of First Instance Of Trani. If the Customer acts instead in the exercise of his business, commercial, craft or professional, the parties consensually establish the exclusive competence of the Trani Forum.
13. Edit and update
The Seller may make changes or amendments to these General Sales Conditions at any time. Therefore, Customer will only be required to accept the General Sales Conditions in force at the time of purchase. The new General Sales Conditions will be effective from the date of publication on the website www.quadragroup.it and in relation to purchase orders submitted after that date.
Information ex art. 13 D.Lgs. 196/2003
Dear Sir / Madam,
We would like to inform you that D.lgs. n. 196 of June 30, 2003 ("Personal Data Protection Code") provides for the protection of persons and other subjects with respect to the processing of personal data.
According to the law, this treatment will be based on the principles of fairness, lawfulness and transparency and the protection of your privacy and your rights.
Pursuant to Article 13 of Legislative Decree no. No.196 / 2003, therefore, we provide you with the following information:
1. The data you provide will be processed for the following purposes: electronic commerce
2. The treatment will be performed using the following methods: computerized / manual
3. The transfer of the data is mandatory and any refusal to provide such data may result in the failure to execute the partial or total contract.
4. Data will not be communicated to other subjects, nor will they be disseminated
5. The holder of the treatment is: QUADRA GROUP Srl with Head Office in Via Argiro 76 - 70121 Bari (BA).
7. At any time you may exercise your rights with respect to the data controller, pursuant to article 7 of Legislative Decree 196/2003, which, for your convenience, reproduce in full:
Legislative Decree no. 196/2003, Art. 7 - Right of access to personal data and other rights
1. The person concerned has the right to obtain confirmation of the existence or otherwise of personal data concerning him, even if they are not yet registered, and their communication in an intelligible form.
2. The person concerned has the right to obtain the indication:
(A) the origin of personal data; B) the purposes and methods of the treatment; C) the logic applied in the case of processing carried out with the aid of electronic instruments; D) the identification details of the holder, the persons responsible and the designated representative within the meaning of Article 5, paragraph 2; (E) the subjects or categories of persons to whom the personal data may be disclosed or who may become aware of it as appointed representative in the territory of the State, of persons in charge or in charge.
3. The person concerned has the right to obtain:
(A) updating, rectification or, where relevant, integration of data; B) cancellation, transformation into anonymous form or blocking of data processed in violation of law, including those that are not required to be kept in relation to the purposes for which the data was collected or subsequently processed; (C) the attestation that the transactions referred to in points (a) and (b) have been made aware, including their content, of those to whom the data have been communicated or disseminated, except where such fulfillment is Reveals it impossible or involves the use of means manifestly disproportionate to the protected right.
4. The person concerned has the right to oppose, in whole or in part:
(A) for legitimate reasons for the processing of personal data concerning him, even though relevant to the purpose of the collection; (B) the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communications.
QUADRA GROUP SRL